Privacy policy

Last updated: November 5, 2026

Provident ("we", "us") respects your privacy. This policy explains what we collect through this website and the systems we build for clients, and how we use it. We keep it short and plain.

What we collect on this website

• Information you send us: your name, business, email, phone and message when you use our contact form, guided intake or booking page.
• Basic usage data: privacy-friendly, cookie-free analytics (page views, referrer, device type). We do not use advertising trackers.

The guided intake on our homepage runs entirely in your browser. Nothing is sent until you press Send on the form.

How we use it

Only to reply to you, prepare a proposal, and provide services you ask for. We never sell your information or share it for marketing.

Service providers

We use a small number of trusted providers to run this site: website hosting (Cloudflare), form delivery (Web3Forms) and scheduling (Cal.com). Each only receives the data it needs to do its job.

Client and end-customer data

When we build systems for clients, conversation data (calls, chats, texts) belongs to the client. We process it only on the client's instructions, encrypt it in transit and at rest, and never use it to train public AI models. Healthcare clients receive HIPAA-aware configurations with vendors that sign a Business Associate Agreement.

Retention and your rights

We keep inquiry information for as long as needed to respond and for reasonable business records. You can ask us to access, correct or delete your information at any time by emailing hello@providentdesk.com. Residents of California, the EU/UK and other regions have additional rights under local law, and we honor them.

Changes

If we change this policy we will update the date above. Questions? Email hello@providentdesk.com.