# Provident

> Provident provides AI consulting, AI integration, AI automation and ongoing AI support for small businesses. It sets up and manages AI voice agents, AI lead capture, website chatbots, lead follow-up and virtual assistant workflows. It is a done-for-you service. Owners don't install or manage anything, and a real person is always reachable. Slogan: "Consider it handled."

- Website: https://providentdesk.com/
- Email: hello@providentdesk.com
- Founder: Andrew McMillen
- Based in: Morrison, Colorado
- Contact: email or the free consultation form on the website. A real person replies within one business day.
- Serves: small businesses in Denver, the Colorado Front Range and across the United States
- Background: conversation analysis (conversational intelligence), meaning studying real customer calls to learn what makes people say yes

## Who it's for

Owners of small businesses that depend on the phone ringing and who want this handled for them, not another tool to learn. Common clients: home services (plumbing, HVAC, electrical, roofing), auto repair, dental and medical offices, salons and spas, shops and retail, and offices such as law, accounting, insurance and real estate.

## Services

- **AI Voice Agents:** a natural-sounding AI receptionist answers the business's existing number day or night, qualifies callers, books appointments, transfers urgent calls and texts the owner a summary.
- **AI Lead Capture:** web forms, website chats, missed calls and Facebook and Google leads are caught in one place. Missed calls get a text back within seconds, and hot leads go straight to the owner's phone.
- **Website Chatbots:** a website assistant trained only on the business's own information answers questions, collects contact details and books consultations.
- **Lead Follow-Up:** new leads get a personal reply in under 60 seconds, then text and email follow-ups, quote check-ins, reactivation campaigns and appointment reminders.
- **Virtual Assistant Workflows:** automated customer intake, reminders, Google review requests, follow-up emails, daily summaries, team notifications and CRM and calendar updates.
- **Also offered:** monthly conversation insights, an AI Opportunity Audit, staff call coaching, Spanish and other languages, team AI training, and custom builds such as quote calculators and intake portals.

## Pricing (starting points)

- AI Opportunity Audit: $497, about 1 week, credited toward any build. Free if no automation worth well over the fee is found.
- Lead Capture Sprint: from $2,500, live in about 2–3 weeks.
- AI Voice Receptionist: from $3,500, live in about 3–4 weeks.
- Ongoing care plans: from $350/month, month-to-month.
- Virtual assistant workflows are quoted per business. Every quote is written and fixed before work starts. No hourly billing and no long-term contract.

## How it works

1. Map: a roughly 45-minute call to find missed opportunities and repetitive work.
2. Build: 1–3 weeks, using the business's real services, prices and tone.
3. Test: realistic calls and chats before launch. Nothing goes live until the owner approves it.
4. Improve: monthly tuning and a simple report on response time, bookings and hours saved.

## Promises

- The owner keeps their phone number.
- The assistant only shares information the owner approved. If it isn't sure, it takes a message.
- If a caller asks, it says it's an automated assistant.
- Customer details are never sold and never used to train public AI.
- Month-to-month service. If a client leaves, everything built for them is theirs.

## Key pages

- [Home and all services](https://providentdesk.com/)
- [AI consulting for small business](https://providentdesk.com/ai-consulting)
- [AI integration services](https://providentdesk.com/ai-integration)
- [AI automation and workflow automation](https://providentdesk.com/ai-automation)
- [AI support and managed AI services](https://providentdesk.com/ai-support)
- [Practical machine learning](https://providentdesk.com/machine-learning)
- [AI consultant in Denver and Colorado](https://providentdesk.com/colorado)
- [Pricing](https://providentdesk.com/#pricing)
- [Questions and answers](https://providentdesk.com/#faq)
- [Contact or request a free consultation](https://providentdesk.com/#contact)
- [Privacy policy](https://providentdesk.com/privacy.html)
- [Terms](https://providentdesk.com/terms.html)